You can choose to collect your parcels from a designated parcel centre in Clacton on Sea in Essex.
Trek Logistics Ltd
Clacton on Sea
If you wish to do this please select ‘Next Working Day Collection, Clacton’ from the drop-down list of delivery options when placing your order.
If you place your order BEFORE NOON on a weekday it is generally ready for collection from 10am the following working day, if your order was placed AFTER NOON your order will not be picked until the following day.
Opening hours for collections are Monday- Friday 10am-4pm excluding Bank Holidays
Go to reception and ring the bell, tell them it’s a ‘SCHOOLWEAR COLLECTION’
There is no charge for this service.
You may also drop off your returns at this address in person.
Please note this is not a shop, it is a parcel distribution warehouse and our designated collections point only.
No exchanges or advice can be offered when collecting or returning parcels to this address.
Collection orders are held for four weeks after ordering during most of the year, although orders placed between August and mid-September will be held available for collection for an additional four weeks. Thereafter, uncollected orders will be processed as returns and refunds issued.
We cannot offer exchanges online. This is because there is often a difference to pay as prices vary according to size and there is also additional postage to pay for additional items to be sent out.
If we attend your school for a uniform selling trip in the summer you are welcome to return anything or exchange in person at that time, please remember to bring along your original paperwork
If you need a different size you will need to return to us the item which does not fit and then re-order separately online the item you require.