You can choose to collect your parcels from a designated parcel centre in Clacton on Sea in Essex. 

Trek Logistics Ltd
Prestige House
Valleybridge Road
Clacton on Sea
CO15 4AD   

If you wish to collect, please select ‘Collection from Clacton' in the drop-down list of delivery options when placing your order.
If you place your order BEFORE NOON on a week day it is generally ready for collection from 10am the following working day. If your order was placed AFTER NOON it will be ready to collect from 10am after 2 working days. Please keep an eye on your emails as you will receive a 'dispatched' notification once the parcel is ready and waiting for you at the collection point. 
Opening hours for collections are Monday - Friday, 10am - 4pm, excluding Bank Holidays.
You may also drop off your returns at this address in person.

This is a free of charge service. 

Please note this is not a shop - it is a parcel distribution warehouse and our designated collections point only.
No exchanges or advice can be offered when collecting or returning parcels to this address.

Collection orders are held for four weeks after ordering during most of the year, although orders placed between August and mid-September will be held available for collection for an additional four weeks. Thereafter, uncollected orders will be processed as returns and refunds issued.

We cannot offer exchanges for online orders. This is because there is often a difference in price for the goods as well as an additional delivery charge for the garments to be sent out again. 

If we attend your school for a uniform selling trip in the summer you are welcome to return anything or exchange in person at that time, please remember to bring along your original packing note or order confirmation.

If you require a different size garment, please return the unwanted item to us and order again for the correct item in the usual way.